Posts Tagged ‘user testing’

User Testing with the elderly…

November 25, 2008

Some results from our user testing of the idea we are currently developing….

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Testing the Iphone

November 23, 2008

If you have read any of my previous posts you will know that for the last few weeks we have been doing a project based around elderly people living in nursing homes, with the main aim to improve their everyday experiences. The project is part of our GUI (graphical user interface) module, so the product or service that we implement will have a GUI. While we were doing our initial user testing on friday we decided to test the iphone on an elderly person,as touch screens can be very powerful when it come to designing a GUI. We wanted to see how they would react to it, and if they could physically use it. Our findings were……

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  • She understood the sliding mechanism to flick through the pictures-It was intuitive.
  • She could slide to unlock the  phone with the sliding mechanism, was a little small though for her
  • She enjoyed flicking through the pictures using the sliding mechanism.
  • she found it hard to use the icons because she was pressing them like a button, but wasn’t getting feedback, so she wasn’t taking her finger of the screen, so therefor it wasn’t opening the application, it needs to instantly open when she touches it.
  • She understood the photo symbol and calculator symbol on the dashboard and managed to use them
  • she commented about the calculator “I used to have one of these for when i went shopping, to calculate the prices” (so it was familiar to her even though it was in a new context)
  • She was a little heavy handed, everything just needed to be a bit bigger and give more responsive feedback so she new she was doing it correctly.
  • She was curious about the ‘home’ button, and could use it fine!

All in all it was very positive,i think elderly people could use a touch screen, if the GUI was simle enough and had familiar contexts to what they are used to. A key factor is that they need to gain that feedback to know they are doing something as they don’t have the feeling you get when using a physical button.

user scenario’s and prototyping for the elderly

November 23, 2008

At the end of Tuesday this week we had come up with ten ideas that we believed would benefit the experience of the residents or staff within an elderly home. Our ideas were based on the insights we had gathered the week before in a number of homes Across Copenhagen. To progress with the project our next step was to cut down our ideas so we could map the ideas out in user scenarios and test and gain feedback from the elderly. It was an extremely hard task but we managed to decided on 3 ideas to take further. Our decisions were made by taking the ideas that we felt had the strongest value to the user and would provide a beautiful experience, that could then be applied to a familiar context for them.

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Initial Scenario building for the concepts

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Further developed scenario’s with context frames, and UI close ups

Idea 1: The grounding device is predominantly for the elderly that have memory loss or dementia, it provides the user with a grounding by telling them the day and date as well as happy memories and events from the past and milestone events in the future. This will allow the elderly to be nostalgic, and help with loneliness and memory loss.

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Idea 2: A device that allows the friends and family of the elderly to contact them easily through SMS messages and email. The elderly receives the ‘mail’ every morning from a device that prints their mail so it is in a familiar context to them.  This will hopefully create less isolation from the family and make the elderly feel more involved in their lives. It allows friends and family to use quick methods of communication that they are used to using without imposing it on the elderly person.

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Idea 3: A digital encyclopedia specific to an elderly home. The device would be used as a tool by the carers to show residents photo’s to help jog memories, connect other patients together and new residents could use it to see if there are new people in the home. We hoped that would act as a bridging tool for social interaction and foster community spirit!

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Initial paper prototypes for user testing and feedback

Above are the paper prototypes we built for our initial user testing, these were used on Friday to get user feedback. We discussed and demonstrated the ideas through ‘scenario walk throughs’ and let the staff and residents play with the prototypes, it was great talking to them as it sparked a little co-creation too with them providing us with some great ideas! All in all a great morning!

I’l post more on the user testing when it is all collated and presented!

Have a lovely Sunday!