Posts Tagged ‘simona maschi’

“travel global ¦ read local” final presentation

April 7, 2009

“travel global ¦ read local” is a service concept that Adam, Sid and myself developed during our 5 week service design course. During this time we explored how we could design new experiences for the Danish Public Libraries. After conducting research we decided to focus on designing for visitors and tourists to Copenhagen. We thought this was a challenging and exciting opportunity as currently the only people that can use all of the great resources that the libraries provide are people registered as living in Denamrk, who have a social security Number. So after our research phase of our project we set ourself this design challenge:

“Foreign visitors and new residents are interested in local knowledge and Danish Culture that matches their own interests and tastes. The library is seen as a trustworthy source of information, and for the the new foreigners that visit the library it makes them feel part of a local community. But for the most foreign visitors, the library plays no role in exploring Dnemark.

How can the library bring its services to foreign visitors and guests so they have access to Danish Knowledge and Culture that is both personalised and trustworthy? “

Throughout the project we used a number of tools to gain insight and to develop our ideas ranging from inital interviews, voxpop’s, experience prototyping, persona’s and experience prototyping. The presentation below shows what we presented along with our final video on Friday.  The Presentation is a combination of using the key elements of our process that led us to our final concept along with tell as story about our experience as well.

Below is our final video for our concept video. It is filmed in a documentary style, to try and capture all sides of the service.

If more information on the project look here.

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Service design begins….

March 2, 2009

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Although we have done design projects at CIID that have ended up as services , today started the beginning of our official 5 week service design block taught by our course director Simona and Brian Rink (Ideo) Today we spent the day in a seminar at Copenhagen Central Library to here about how the danish public library service works and some of the problems that they are trying to address right now. What amazed me instantly was how successful their service already seemed to be, yet they were striving to make it better with a big focus on the user needs, user involvement & participation and nation and international co-operation.  One of the issues that was mentioned several times today was “how do you combine the physical and digital elements of a library” but at the same time keep the core ideal that a library should create a meeting place for neighborhoods, facilitate “community” spirit,learning, studying and reading. An interesting idea to sleep on!

All and all it was a really interesting and insightful day. Tomorrow we will be hearing from someone from tele-medicine…which to be honest i’m not sure what exactly this is, but i guess i shall find out! We will then need to decided between the two topics to focus our projects on.