Posts Tagged ‘libraries’

Protected: User Research for new Library Service

March 12, 2009

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The library experience

March 8, 2009

For the last week we have been carrying out initial observations and research to gain insight into “what is a library? what role does it play in people’s lives?” After much discussions within the class we categorized all our brainstorming and looked at possible themes to explore further within our individual groups.

s7006304a sea of brainstorming!

On Friday afternoon we gave informal presentations on areas we wanted to investigate with further research and our plan for next week, and this is what we said…..

Service design begins….

March 2, 2009


Although we have done design projects at CIID that have ended up as services , today started the beginning of our official 5 week service design block taught by our course director Simona and Brian Rink (Ideo) Today we spent the day in a seminar at Copenhagen Central Library to here about how the danish public library service works and some of the problems that they are trying to address right now. What amazed me instantly was how successful their service already seemed to be, yet they were striving to make it better with a big focus on the user needs, user involvement & participation and nation and international co-operation.  One of the issues that was mentioned several times today was “how do you combine the physical and digital elements of a library” but at the same time keep the core ideal that a library should create a meeting place for neighborhoods, facilitate “community” spirit,learning, studying and reading. An interesting idea to sleep on!

All and all it was a really interesting and insightful day. Tomorrow we will be hearing from someone from tele-medicine…which to be honest i’m not sure what exactly this is, but i guess i shall find out! We will then need to decided between the two topics to focus our projects on.