Posts Tagged ‘Design’

user scenario’s and prototyping for the elderly

November 23, 2008

At the end of Tuesday this week we had come up with ten ideas that we believed would benefit the experience of the residents or staff within an elderly home. Our ideas were based on the insights we had gathered the week before in a number of homes Across Copenhagen. To progress with the project our next step was to cut down our ideas so we could map the ideas out in user scenarios and test and gain feedback from the elderly. It was an extremely hard task but we managed to decided on 3 ideas to take further. Our decisions were made by taking the ideas that we felt had the strongest value to the user and would provide a beautiful experience, that could then be applied to a familiar context for them.

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Initial Scenario building for the concepts

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Further developed scenario’s with context frames, and UI close ups

Idea 1: The grounding device is predominantly for the elderly that have memory loss or dementia, it provides the user with a grounding by telling them the day and date as well as happy memories and events from the past and milestone events in the future. This will allow the elderly to be nostalgic, and help with loneliness and memory loss.

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Idea 2: A device that allows the friends and family of the elderly to contact them easily through SMS messages and email. The elderly receives the ‘mail’ every morning from a device that prints their mail so it is in a familiar context to them.  This will hopefully create less isolation from the family and make the elderly feel more involved in their lives. It allows friends and family to use quick methods of communication that they are used to using without imposing it on the elderly person.

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Idea 3: A digital encyclopedia specific to an elderly home. The device would be used as a tool by the carers to show residents photo’s to help jog memories, connect other patients together and new residents could use it to see if there are new people in the home. We hoped that would act as a bridging tool for social interaction and foster community spirit!

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Initial paper prototypes for user testing and feedback

Above are the paper prototypes we built for our initial user testing, these were used on Friday to get user feedback. We discussed and demonstrated the ideas through ‘scenario walk throughs’ and let the staff and residents play with the prototypes, it was great talking to them as it sparked a little co-creation too with them providing us with some great ideas! All in all a great morning!

I’l post more on the user testing when it is all collated and presented!

Have a lovely Sunday!




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User research….working with the elderly

November 10, 2008

Today we started  a week where we will be focusing on skills that we can use to conduct user research and gain insights. The week is being run by Michelle, Oren and Elliot from Red Associates, a strategic design consultancy based in Copenhagen, Hamburg and New York. Throughout the morning we had presentations about different user research techniques and methodologies that can be used in the design process to gain insights. We discussed the pro’s and con’s of different tools ranging from cultural probes (originating from Bill Gaver and Tony Dunne) to Participant Observations. Although i have  extensively used, discussed and designed these tools and processes during my years as a designer it was still great to have discussions with people from more diverse backgrounds about them and to here their personal thoughts, especially when we went on to talk about specific case studies.

After some in depth discussion our task for the week was then revealed……

We will be visiting homes for the elderly to gain insights on the following topics:

  • What is important for the elderly and the staff in terms of the SOCIAL LIFE for the residents
  • What is important for the elderly and the staff in terms of improving PHYSICAL ACTIVITY for the residents
  • What is important for the elderly and the staff in terms of improving AUTONOMY for the residents.

After brainstorming why these themes are important and the difficulties that might arise regarding them….we split into groups and identified  ‘burning issues’ we would like to investigate relating to each theme, these were:

Social Life

  • What transition does someone go through when moving into the home. Does the organization help them feel integrated and socially excepted
  • What are the common grounds between residents that can act as a starting point or catalysts for social interaction
  • What are the issues surrounding relationships, privacy and trust between the residents and staff.
  • Facilitating the elderly to make social contributions, give them a sense of achievement and involvement.
  • Individuality…how does the resident keep their personality and individuality when they are dependent on others in a lot of areas in their life.

Physical Activity

  • What facilities do they have to allow physical activities, it is encouraged and make appealing to the residents.
  • How often do the elderly leave the home to go on visits of excursions….and see the real world- do they have an input into this.
  • How can physical constraints affect mobility, day to day activities and social interactions,is their stigma attached to it specifically within the home.
  • Issues surrounding rehabilitation and physiotherapy. Using exercises to help medical related problems. Choice and compatibility of exercise.

Autonomy

  • Can the residents have an input into their daily routine and make decisions about their day to day activities
  • What is the mindset of the residents do they enjoy being looked after by the carers or are they frustrated by their lack on independence
  • The residents have a lot of life experience and different competences, are they allowed to help other residents, in support or any other expertise they might have.
  • Do the residents feel  that the help they receive makes them feel ‘safe and supported’ or ‘controlled’

For each issue we created a series of questions to ask the staff and residents that will hopefully trigger thoughts and opinions when we are taking to them.

During our visits we will use other research techniques to engage with the residents and the front line staff to gain a deeper understanding and empathy for their experiences within the home. After gaining our insights we will analyze our findings and use them in our first GUI investigation that starts next week.

We will be visiting two different elderly homes tomorrow and wednesday, which will be great to make comparisons. I will report back soon!

Cartoon house…

November 6, 2008

A sneak preview of what we have been up to today and our plans for tomorrow!

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Interaction as a Material

November 6, 2008

A few weeks ago Dan Saffer from Kicker Studio came to talk to use at CIID about Interactive Gestures. In this presentation he talks about ‘Interaction as  A Material’ The presentation was used at the 2008 Event Design Summit in Hollywood.

Processing-Day 1

September 29, 2008

Today we started our first proper module at CIID, called Computation Media Design, or as most people call it Processing! The aim of this module is to teach us how to program, so we can turn an idea into code and be able to use it creatively in a design context. The content is being taught the very talented Patrick Kochlik and Dennis Paul (The Product)

Before being let loose on our computers we carried out hands-off exercises today! We used ‘people as instruction processors’

We were asked to write down three instructions-sets. These instructions were then dictated to three other participants. The other participants then processed the instructions by drawing on a piece of paper with a RGB marker’s

“The exercise aims at introducing the participants to programming as an everyday exercise,
a translation from intention into language into action. The result will be a set of very analog
procedural drawings”

I personally found the exercise was very effective and was a great way to get your mind thinking about how to write code and how it is proccessed to create an output! Big thumbs up!

Photos to follow.