Posts Tagged ‘Copenhagen’

Quick experience prototype

June 18, 2009

This week i carried out a quick experience prototype with some of the guys from CIID. On a map of Copenhagen i got them to plot their weekends activities, after giving them step by step instructions to follow. These were:

Step 1: Write a list of priorities you like to do on (i) a daily basis (ii) a weekly basis.

Step 2: On different coloured post-its categorize these priorities, how do you divide up your time.

Step 3: On the map of Copenhagen mark out where you live and work.

Step 4: Plot out your weekend activities by writing individual activities you did, at what time and with who. Write these activities on coloured post-its corresponding to one of the categories you already defined. (use the color code you set)

Step 5: Place the post-it on the map at the location of where the activity took place

Step 6: Give the activity a rating out of 5, of how satisfying it was (writing on the post it as well)

102_0522Alie’s List of priorities

102_0541Ujjval starting to map his activities

102_0539Patterns starting to show….

102_0548Ujjval drawing a path to show the order of his activities

102_0558Nunzia’s Map, she has categorized her time into ‘shared’ and ‘private’

102_0571Sid’s Map!

102_0563Comparing peoples maps on the Wall!

The rest of the photos can be seen here.

Some of my key findings so far for the exercise were:

-People are unaware of how much they actually do, and how busy they are until they actually sit down and think about it.

-People have very different views about how they categorize their time.

-Using colour to show different categories, very quickly enables you to see patterns in behaviour especially related to the home and workplace.

-Putting priorities into categories allows you to what areas you spend most time on in your life, and then you can go to a deeper layer of data to find out specific activities. etc.

-The people who you are with often has a huge influence on the satisfaction of the activity your doing.

To learn more about these patterns and behaviours i am testing this experience prototype on myself as well. But instead of putting a few days on a map, I am recording everything i do each day on a new map. This way i can compare each day individually, see if any patterns or routines appear, and look back easily on which day was my ‘happiest/satisfied’ and then see what activities i was doing that day and who with.

At the end of this week i’l post my maps and findings!


RFID and GPS put to good use!

June 17, 2009

The City of Copenhagen has just launched an innovative program aimed at tracking down stolen bicycles. Using RFID tags you will be able to track where your bike is if it is stolen. Read the full story on Adam’s Blog.

For me this is a really interesting idea….as using GPS and RFID as a means of tracking is heavily related to my final year project at CIID. It is great to see how these innovative technologies can be put to good use to tackle some of the social problems that exist today.

From user reseach to design challenges…

March 15, 2009

After some last minute research visiting the tourist information and the Manager of Knowledge at the library yesterday we set to organising all our insights and inspirations from the week back in the studio. We had to turn all our observations into design challenges that we can brainstorming concepts around for next week. However to get to this stage there were many steps along the way…..

img_25471writing all our observations and quoates down on the classic post-it as well as making character profiles of everyone we spoke to and picking out key quotes from our video interviews.

img_2530We then identified all the insights that we thought we most relevant and  interesting enough to work with. The insights we thought we would be able to creat “how might we statements for”

img_2525Sid and I deep in thought about our process

img_2545The picture above shows us mapping out our research process, thinking about the methods we used, who we talked to and how they were effective.

img_2538We then took all our insights and worked out “what they meant” and then created  a “how might we statement” for each one. This took a very long time as we had at least 25 key insights that we wanted to use! But in the end is was definitely worth it as it allowed us to have a far clearer idea and see links and clusters between insights.

img_2536All of our insights, meanings and how might we statements!

img_25392After we had our  “how might we statements” we then voted on them to see what to carry forward and turn into design challenges! After much dicussion this is what we decided on!

Challenge 1. People coming to stay in Copenhagen all begin by following a very similar travel process. From researching their trip before they leave to visiting the top tourist attractions. During this journey they use a large number of existing services and pass through many public places, however throughout this journey the library rarely plays a role in aiding or improving their experience.

Currently ‘library services’ are mainly kept within physical buildings at centralized locations, our challenge is to give the library presence in other public and private places throughout the visitors travel experience. How can giving library services this presence help visitors become more acquainted with what copenhagen has to offer or simply provide a practical service in a more remote location.

Challenge 2. Many people who are new to an area seek the local library because its universal services make it reliable. The space makes them feel in touch with the community it serves. Internet access and other basic services are available for free. A special charm makes it a surprising place to meet strangers. At the same time, people visiting a new area
greatly value the advice and knowledge of local people.

Our challenge is to create a service that uses the library’s knowledge and visitors to help guests and new residents of Denmark feel like a local.

Challenge 3. People are constantly interested in learning about new countries and cultures, and are inherently different in that they chose to engage with them in different ways. In ways that interest them on a personal basis be it in the films they watch, literature they read, poems they enjoy, music they listen to or even food they relish. The library as an institution is a powerful source of content and information that people value as honest and truthful.

Copenhagen is a major port of entry for thousands of travelers everyday. Most of them stay to explore Denmark but a large number also transit to other places within Scandinavia. With this regard Copenhagen is a major source of content and knowledge for the entire region, and also a major factor into the insight into Scandinavian culture.

How might the library provide a service for visitors not from Scandinavia to explore cultural content within their area of personal interests?

Service design begins….

March 2, 2009


Although we have done design projects at CIID that have ended up as services , today started the beginning of our official 5 week service design block taught by our course director Simona and Brian Rink (Ideo) Today we spent the day in a seminar at Copenhagen Central Library to here about how the danish public library service works and some of the problems that they are trying to address right now. What amazed me instantly was how successful their service already seemed to be, yet they were striving to make it better with a big focus on the user needs, user involvement & participation and nation and international co-operation.  One of the issues that was mentioned several times today was “how do you combine the physical and digital elements of a library” but at the same time keep the core ideal that a library should create a meeting place for neighborhoods, facilitate “community” spirit,learning, studying and reading. An interesting idea to sleep on!

All and all it was a really interesting and insightful day. Tomorrow we will be hearing from someone from tele-medicine…which to be honest i’m not sure what exactly this is, but i guess i shall find out! We will then need to decided between the two topics to focus our projects on.

Sid see’s snow!

November 21, 2008

It snowed in Copenhagen today for the first time since we arrived! This was especially lovely as my friend Sid who is from India has never seen snow before…it was wonderful!



The first glimpses of snow


September 5, 2008

As i am about to set off on a big adventure to take part in the CIID pilot year, i have set up this blog to record my learning and experiences whilst studying and living in Copenhagen. In particular i will be looking at how interaction design and digital technologies can be used within the design and improvement of services to enhance user experience and sustainability!