Archive for the ‘Service Design’ Category

Protected: User Research for new Library Service

March 12, 2009

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Ezio Manzini@CIID

March 8, 2009


On thursday we received an inspiring lecture at CIID from Ezio Manzini talking about the future of our economy. Here are some notes…hopefully i might be able to make it a little more coherent and readable if i get some time this week!

  • Things are changing, we are living in a time where we have a crisis on our hands. It is not going to pass, things are going to change, and we cannot predict the future. Therefor we need to understand how we can behave, and understand as designers how we can help and contribute. “THE FUTURE IS NOW”
  • “Next design” is looking beyond the crisis to an age of networks and sustainability. There are two strategies…..
  • Strategy 1:Sustain the old economy, an industrial model that was based on consumption goods, and keep producing more and more consumer products. But this could make things worse…Do not use the crisis to start a new basis, nothing can continue to grow and develop in a limited system.
  • Strategy 2: Promote a new economy that uses services and systems to create sustainable well-being…this is an asset for a sustainable future.
  • This next economy that can be centered around services and systems can be divided into 3. GREEN, SOCIAL and NETWORK economies.
  • GREEN economy=ecological re-orientation, highly eco- efficient systems for sustainable use of energy, water and food etc.
  • SOCIAL economy=social re-orientation, new services for social demands and social cohesion
  • NETWORK economy=organizational re-orientation, distributed systems, producers, networks and collaborative services.
  • The biggest challenge though is to understand what the new ‘products’ will be from the result of this new economy.
  • Potential products from this economy change: Renewable energy systems, better mobility services, social housing, community services, education improvement=RESULT ORIENTATED, SOCIO-TECHNICAL SYSTEMS.
  • These ‘products’ can be achieved through highly customerised, user focused solutions….networks of people, products, places and service orientated systems that will bring value to people.
  • To create these complex systems we need to understand and apply interaction design

The library experience

March 8, 2009

For the last week we have been carrying out initial observations and research to gain insight into “what is a library? what role does it play in people’s lives?” After much discussions within the class we categorized all our brainstorming and looked at possible themes to explore further within our individual groups.

s7006304a sea of brainstorming!

On Friday afternoon we gave informal presentations on areas we wanted to investigate with further research and our plan for next week, and this is what we said…..

What is a library?

March 5, 2009

spaceballAs part of our 5 weeks service design block at CIID, i have chosen to work on the project set around the Danish Public Libraries. To me the service is already fantastic and very efficient, but being the danes they are constantly look at ways to improve. So my first question i would like to get an insight into is……….What is you mental model of a library? what do you expect to experience from using a library service? Why do you not use libraries? Let me know!

Service design begins….

March 2, 2009


Although we have done design projects at CIID that have ended up as services , today started the beginning of our official 5 week service design block taught by our course director Simona and Brian Rink (Ideo) Today we spent the day in a seminar at Copenhagen Central Library to here about how the danish public library service works and some of the problems that they are trying to address right now. What amazed me instantly was how successful their service already seemed to be, yet they were striving to make it better with a big focus on the user needs, user involvement & participation and nation and international co-operation.  One of the issues that was mentioned several times today was “how do you combine the physical and digital elements of a library” but at the same time keep the core ideal that a library should create a meeting place for neighborhoods, facilitate “community” spirit,learning, studying and reading. An interesting idea to sleep on!

All and all it was a really interesting and insightful day. Tomorrow we will be hearing from someone from tele-medicine…which to be honest i’m not sure what exactly this is, but i guess i shall find out! We will then need to decided between the two topics to focus our projects on.