A few months ago I came across a project done by Roberta Tassi during her graduation thesis at Politecnico di Milano The project is called Service Design Tools and is a website that has collected all the relevant tools for service design processes and and put them in once place. Service Design Tools not only provides all the tools but she gives real examples for each one from a variety of projects. It is an amazing resource and the website has been designed beautifully, not only visually but the functionality and UI of it. It was also great to see that she had used some of the projects I had worked on CIID as examples, including happy mail (GUI design for the elderly) and Travel Global | Read Local (Service design for the Danish libraries) Its a great resourse to bookmark!
Tags: service design. CIID