As part of our 5 weeks service design block at CIID, i have chosen to work on the project set around the Danish Public Libraries. To me the service is already fantastic and very efficient, but being the danes they are constantly look at ways to improve. So my first question i would like to get an insight into is……….What is you mental model of a library? what do you expect to experience from using a library service? Why do you not use libraries? Let me know!